Last updated: March 8, 2026

BroCrates operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). This store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you use the Services or communicate with us.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services:

• Contact details (name, shipping address, billing address, phone number, email)
• Financial and payment information (processed securely via payment providers)
• Account information (username, password, preferences)
• Transaction information (orders, purchases, returns, browsing activity)
• Communications (messages sent to customer support)
• Device and technical data (IP address, browser, device identifiers)
• Usage data (how you interact with the website)

Personal information does not include anonymized or de-identified data.

Sources of Personal Information

We may collect personal information from:

• You directly (when placing orders, creating accounts, or contacting us)
• Automatically through your use of the Services (including cookies and similar technologies)
• Service providers acting on our behalf
• Partners or third parties where permitted by law

How We Use Personal Information

We use personal information to:

Provide and Operate the Services

• Process orders and payments
• Fulfill and deliver purchases
• Manage accounts and preferences
• Provide customer support

Improve and Personalize the Experience

• Recommend products
• Tailor website functionality
• Improve performance and usability

Marketing and Advertising

• Send promotional communications (you may opt out at any time)
• Display relevant advertisements based on your activity

Security and Fraud Prevention

• Detect and prevent fraud or misuse
• Protect our services and users

Legal and Compliance

• Comply with applicable laws
• Respond to legal requests
• Enforce our terms and policies

How We Share Personal Information

We may disclose personal information in the following situations:

• With Shopify and service providers (payment processing, fulfillment, hosting, analytics, customer support)
• With marketing and advertising partners, who may use your information according to their own policies
• When required to complete transactions (e.g., shipping providers)
• Within our corporate group or affiliates
• In connection with business transactions (such as mergers or restructuring)
• To comply with legal obligations or protect our rights

Shopify and Platform Processing

Our store is hosted on Shopify. Shopify processes personal information to support and improve the Services.

Information you provide may be processed in countries outside your own as part of providing these services.

To learn more, please refer to Shopify’s privacy policy:
https://www.shopify.com/legal/privacy

Third-Party Websites and Services

Our website may include links to third-party websites or services.

We are not responsible for the privacy, security, or content of third-party platforms. You should review their policies before providing personal information.

Children’s Information

The Services are not intended for use by individuals under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If such information is identified, it will be deleted upon request.

Security and Data Retention

We implement reasonable safeguards to protect personal information.

However, no system is completely secure, and we cannot guarantee absolute security. Information transmitted over the internet may not always be secure.

We retain personal information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Access to your data
• Correction of inaccurate data
• Deletion of personal information
• Data portability (where applicable)
• Opt-out of marketing communications

To exercise these rights, please contact us using the contact details below.

We may need to verify your identity before processing requests, and we may decline requests where permitted by law.

Managing Communications

You may opt out of promotional emails at any time using the unsubscribe link included in communications.

We may still send non-promotional messages related to orders, transactions, or account activity.

International Processing

Your personal information may be processed or stored outside your country, as required to operate the Services and fulfill orders.

Changes to This Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

Updated versions will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us through the contact page on our website:

Contact Page: /pages/contact