Delivery Policy

Overview

Orders are prepared and delivered using the delivery methods selected at checkout, based on destination, timing, and product eligibility. Available delivery options and estimated arrival dates are provided during checkout.

Order Processing

Orders begin processing shortly after payment is confirmed.

Customers requesting changes must contact us as early as possible. Once an order has shipped, changes or cancellations may no longer be possible.

Delivery Timing

Delivery dates shown at checkout are estimates and are not guaranteed.

Actual delivery timing may vary due to routing, traffic, weather conditions, recipient availability, and operational capacity.

Residential deliveries are typically completed by end of day. Business deliveries are typically completed during standard business hours.

Same-Day and Expedited Delivery

Same-day and expedited delivery options may be available on eligible products when orders are placed before the applicable cut-off time shown on the product page or at checkout.

For perishable or time-sensitive items, customers should select the recommended shipping method (such as same-day, next-day, overnight, or one business day) to help maintain freshness and product quality.

Delivery Completion and Responsibility

Deliveries do not require a signature unless otherwise specified.

Orders may be left in a safe location or delivered to a concierge, reception desk, or mailroom where appropriate.

Once proof of delivery has been obtained, responsibility transfers to the recipient.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at the time of order.

Address changes must be requested promptly after ordering and before shipment.

Orders with incorrect or incomplete address information may be undeliverable.

Refunds are not issued for orders affected by address errors.

Remote Delivery Areas

If an address is determined to be in a remote location after an order has been placed, an additional service charge may apply at the purchaser’s expense.

These charges may be applied at any time after the order is placed, including after shipment and/or delivery.

Undeliverable Orders

Refunds are not issued for undeliverable orders.

Re-delivery may incur additional charges.

Perishable items may need to be remade and cannot always be recovered.

Incorrect or incomplete address information remains the responsibility of the customer.

Perishable and Time-Sensitive Products

Some products are perishable or sensitive to transit conditions.

Expedited delivery methods such as same-day, next-day, overnight, or one business day are recommended.

Orders shipped using slower methods may have perishable items replaced with non-perishable alternatives at our discretion to maintain product quality.

Substitutions

Because some items are seasonal or subject to availability, substitutions may occasionally be necessary.

When substitutions occur, the overall value, theme, and design of the order are maintained.

Due to high order volumes, customers may not always be contacted in advance regarding substitutions.

Alcohol and Regulated Products

Delivery of alcohol or other regulated products is subject to applicable provincial, state, or federal laws.

Age verification and additional delivery requirements may apply where required.

External Factors

Delivery schedules may be affected by factors outside our control, including weather conditions, public emergencies, labour disruptions, holidays, or transportation network issues.

Support and Questions

For general delivery questions, please refer to the FAQ page.

For order-specific assistance, customer service is available to help.