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GENERAL ORDERING QUESTIONS & INFORMATION

CAN I PLACE MY ORDER BY TELEPHONE, LIVE CHAT, OR EMAIL?

WILL YOU SEND ME A RECEIPT?

CAN I PLACE AN ORDER IN ADVANCE?

WHAT PAYMENT METHODS YOU YOU ACCEPT?

CAN I ADD A CARD MESSAGE TO MY ORDER?

CAN I ORDER MULTIPLE GIFTS IN ONE ORDER?

WHY DO YOU NEED THE RECIPIENT'S PHONE NUMBER?

CAN I CUSTOMIZE MY ORDER?

CAN I CREATE A COMPLETELY CUSTOMIZED GIFT?

WHAT CURRENCY IS USED ON THE WEBSITE?

SUBSTITUTIONS & OUT OF STOCK PRODUCTS

WHAT HAPPENS IF A PRODUCT OR ITEM IS OUT OF STOCK OR DISCONTINUED?

WILL THE PRODUCT I HAVE ORDERED LOOK EXACTLY LIKE THE ONE ON THE WEBSITE?

HOW QUICKLY SHOULD THE GOURMET FOODS IN MY DELIVERY BE EATEN?

WHAT IS YOUR SUBSTITUTION POLICY?

PERISHABLE ITEMS

SHIPPING FRESH FRUIT, CAKES & BAKED GOODS, FLOWERS, FRESH CHEESE, CHOCOLATE DIPPED STRAWBERRIES & OTHER PERISHABLES

CAN I ADD FRUIT, CHEESE, CAKES & FLOWERS TO MY ORDER?

GENERAL DELIVERY QUESTIONS

WHERE DO YOU DELIVER TO?

WHAT IF NO-ONE IS AT HOME FOR A DELIVERY?

HOW DO I TRACK MY ORDER?

WHAT INFORMATION IS INCLUDED WITH THE DELIVERY?

WHAT IS THE DIFFERENCE BETWEEN HAND DELIVERY AND SHIPPING SERVICES?

DO YOU DELIVER TO HOSPITALS, HOTELS, FUNERAL HOMES AND RETIREMENT HOMES?

DO YOU DELIVER TO POST OFFICE BOXES?

OUR CANADIAN DELIVERY SERVICES

OUR DELIVERY SERVICES – TO RECIPIENTS ANYWHERE IN CANADA

OUR EXPRESS SERVICES – NEXT DAY GUARANTEED

OUR EXPRESS 9 AM SERVICE

OUR EXPRESS 10:30 AM SERVICE

OUR EXPRESS EVENING SERVICE

OUR XPRESSPOST SERVICE

OUR PRIORITY AIR SERVICE

OUR FREE GROUND SERVICES

OUR GROUND 9 AM, 10.30 AM, EVENING SERVICE

FREE SAME DAY DELIVERY SERVICES – GREATER TORONTO AREA & SUBURBS

SAME DAY DELIVERY SERVICES – GREATER TORONTO AREA

SAME DAY TORONTO DOOR TO DOOR RUSH

FREE SAME DAY HAND DELIVERY

NEXT DAY HAND DELIVERY SERVICES

ANY DAY HAND DELIVERY SERVICES

WEEKEND DELIVERIES

TORONTO GOURMET GIFT BASKET DELIVERY SERVICE AND ALCOHOL DELIVERY

OUR DELIVERY SERVICES IN AMERICA

OUR DELIVERY SERVICES – TO RECIPIENTS ANYWHERE IN THE USA

OUR NEXT DAY AIR EARLY DELIVERY SERVICES

OUR NEXT DAY AIR SERVICE

OUR NEXT DAY AIR SAVER SERVICE

OUR 2ND DAY AIR AM SERVICE

OUR 2ND DAY AIR SERVICE

OUR 3 DAY SELECT SERVICE

OUR FREE GROUND DELIVERY SERVICES

OUR NEXT DAY AIR EARLY DELIVERY SERVICES

OUR NEXT DAY AIR SERVICE

OUR NEXT DAY AIR SAVER SERVICE

OUR 2ND DAY AIR AM SERVICE

OUR 2ND DAY AIR SERVICE

OUR 3 DAY SELECT SERVICE

OUR INTERNATIONAL DELIVERY SERVICES

INTERNATIONAL DELIVERY SERVICES

REFUNDS, DAMAGES, CANCELLATIONS, CLAIMS, RETURNS

OUR GUARANTEE

DAMAGED ITEMS

DAMAGE INSPECTIONS

REFUNDS

RETURNS

SERVICE GUARANTEES – DELAYS

REFUNDS FOR OUR SERVICE GUARANTEES

EVENTS BEYOND OUR CONTROL

OUR SPECIAL SERVICES & ADMINISTRATIVE CHARGES

ADMINISTRATIVE CHARGES

ADDRESS CORRECTION

HOLD FOR PICKUP

PROOF OF DELIVERY

MULTIPLE PRODUCTS DELIVERED & AT LEAST ONE PACKAGE IS LESS THAN $100

REMOTE DELIVERIES

REDELIVERY FEES

UNDELIVERABLE PACKAGES

CLUB MEMBERSHIPS – RETURNS, DAMAGES & CANCELLATIONS

RETURNS & CANCELLATIONS

HOW LONG WILL IT TAKE TO RECEIVE MY FIRST DELIVERY?

WILL I RECEIVE A TRACKING NOTIFICATION?

DOES SOMEONE OVER THE AGE OF 18/21 HAVE TO SIGN FOR THE DELIVERY?

WHAT IS OUR CANCELLATION POLICY AND HOW DO I CANCEL?

HOW DOES THE CLUB WORK?

WHEN DO YOU BILL MY CREDIT CARD?

ARE THERE MEMBERSHIP FEES?

CAN I GET ONLY RED WINE, OR ONLY WHITE WINE?

WHAT IF I DON'T LIKE THE WINE?

WHAT ARE THE BENEFITS OF SUBSCRIBING AS A WINE CLUB MEMBER?

HOW DOES YOUR INDIVIDUAL AND CORPORATE WINE GIFT PROGRAM WORK?

DO YOU OFFER CORPORATE DISCOUNTS?

WHAT ARE YOUR TERMS AND CONDITIONS?

OVERWEIGHT, OVERSIZED DELIVERIES

How Are We Handling Covid-19?

How Are We Handling Covid-19?

FREE SAME DAY DELIVERY SERVICES – VANCOUVER

SAME DAY DELIVERY SERVICES – VANCOUVER

FREE SAME DAY HAND DELIVERY

NEXT DAY HAND DELIVERY SERVICES

ANY DAY HAND DELIVERY SERVICES

WEEKEND DELIVERIES

VANCOUVER GOURMET GIFT BASKET DELIVERY SERVICE AND ALCOHOL DELIVERY

SAME DAY SERVICES TO LOS ANGELES

FREE SAME-DAY DELIVERY

NEXT DAY DELIVERY SERVICES

FUTURE DAY DELIVERY SERVICES

WEEKEND DELIVERIES