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One of the most outstanding aspects of our business compared to others in the industry is that you can completely customize almost any product we sell! We offer thousands of items and products upgrades and add-ons! You can also add items to any one of our pre-existing packages simply by selecting "Which Items Would You Like to Add?” and then following the prompts as they populate.
Our completely custom products are essentially created from scratch and begin at $0, with the price increasing as you add more items. Due to the large variety of items that we carry, it is impossible for us to list them all underneath the "custom" options, but once you indicate the type of product you're interested in (such as cookies, chips), you can build your product based on both your preferences and which items would look best. The result will be the exact product that you would like!
For special events or corporate orders, our products can be customized with specific colours or branded items. To have these items included, the branded items must be delivered to our facilities two or three business days (5 business days for large orders) in advance. If you would like to add a greeting card that you have signed, similar rules apply. For more information about the products we carry, please contact our Customer Service Department by calling, emailing or chat.
Yes, these items can be added to most orders. We do recommend shipping perishable items using same day or next delivery services as these deliveries might need to be left outside and exposed to elements that are beyond our control, such as weather and live animals. We don’t recommend shipping perishable items on a Friday as the transit period will include weekends and/or holidays.
You can always place an order by telephone, email or by chat. All of these means of communication are secure.
Yes. If you provide your correct email address when placing an order, we will send you a message via email confirming your order within minutes of your order being placed
Our online ordering system (i.e. our website) is available 24 hours a day, 7 days a week and 365 days a year. Most orders will be confirmed within minutes of being is placed.
Although our warehouses are in New Jersey, New York and Toronto, you can place an order from virtually anywhere in the world using your preferred delivery method. You can place an order online via the website, via chat or email or give us a call!
You can call our customer service department between the hours of 9:00 am – 5:00 pm EST, 7 days a week. The customer service department can also answer any questions you might have about the services we provide prior to placing an order.
We accept all major credit cards as payment including Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account. Although our website does not always accept all Visa Debit Cards as payment, you can use PayPal to pay via Visa Debit instead by clicking the "Pay with Debit or Credit Card" link after selecting the PayPal option upon checkout.
Our online POS system utilizes state of the art data encryption technology to ensure that your credit information is never viewed by or shared with unauthorized personnel. However, if you do not feel comfortable entering your credit card information online, you are welcome to call our customer service department and have a representative place the order for you.
Yes, you can order several packages under one order/transaction. While placing the order online, there is a drop-down menu that allows you to indicate whether you would like to send multiple products to one address, or multiple products to different addresses.
If you are placing a large order (over 5-7 baskets), we recommend that you download our Corporate Order Form – a spreadsheet that allows you to fill out all the details of your order and e-mail it to us to have a sales representative process the order internally and then provide you with an invoice to complete payment online. Potentially, this can save you a lot of time navigating through the website. The turnaround time for Corporate Order Forms is less than 24 hours.
When placing an order, we kindly ask that all customers provide us with a working, local phone number for the recipient in case of delivery issues. It is not uncommon for recipients to be away from home/out of office at the time that an initial delivery is attempted, and having a valid contact number is beneficial when it comes to informing them as to the whereabouts of their package if, for example, the package was left on their front porch, with the front desk/concierge or with a neighbor in their absence. We understand that some packages are intended to be surprises; please be assured that we will only phone the recipient if it is absolutely necessary.
If for any reason the delivery cannot be made, the driver or service provider will contact the recipient in an attempt to salvage the delivery and/or make alternative arrangements (although sometimes it is inevitable for a package to be returned to our warehouse, at which point subsequent re-delivery charges may be incurred).
Once you have made your product choices, you will be required to input a greeting card message, delivery information as well as your billing address and credit card information. Please review this information to ensure that it is correct and complete; all fields must be filled in. If you do not supply complete information or if we encounter a problem with your order, we will be in contact with you. Please respond to our phone calls and/or e-mails as soon as possible to avoid further delivery delays.
There is no such thing as "too early" when you are ordering. Orders can be placed as far in advance as you'd like; many of our customers prefer to place their orders for upcoming holidays, events and special occasions well in advance so that they don't forget to send their loved ones something special on their special day. If you do place an order in advance, don't forget to specify your preferred delivery date under "When Would You Like Delivery?". Also remember that our ability to fulfill orders according to these delivery dates is entirely dependent on the delivery/shipping method you select upon checkout.
Online orders and orders placed with our customer service representatives by phone, email or chat can be held for later shipment. If you order online, you can select a future delivery date. If you order by email, phone or chat, please indicate the preferred delivery date. If you want to change the delivery date after an order has been placed, please send us a quick email or chat and we will be happy to complete your order with a new delivery date.
Yes, all customers have the option to add a free personal greeting card message and receive a free greeting card. While placing your order online, simply select the type of card you'd like to include from the "What Type of Greeting Card?" drop-down menu, then type your full message in the "Greeting Card Message" box found at the bottom of the next page. Please don't forget to sign it!
If you realize you've forgotten to write a greeting card message after you have placed your order, don't worry! Simply e-mail or chat us the message you'd like to include (you can always reply directly to your order confirmation/receipt), and we'll do our best to update it for you. While greeting card messages aren't mandatory, we do encourage customers to write them because they are a quick and easy way of making sure recipient knows who the package is from.
If you'd prefer to provide us with your own physical card, please contact us prior to placing the order so that we can make the proper arrangements. All physical cards must be mailed to our warehouse and arrive no later than three business days prior to the date on which the basket is scheduled to be dispatched from our facilities; we will not be held accountable for cards that are delayed/lost in transit.
A full range of our products are available online including thousands of upgrades and add-ons.
All prices are in the currency of your country if your location can be determined.
From time to time, substitutions may be necessary to fill an order in a timely manner. Some of the items on our website may be backordered, discontinued or out-of-stock for a variety of reasons -- most of which are beyond our control.
In these circumstances, we will substitute items of equal or greater value in all cases. We reserve the right to substitute any item with an item of equal or greater value. Doing this, will ensure that your order will be delivered on a timely basis and a special event is not missed.
Please understand that the utmost care and attention is given to your order to ensure that it is as similar as possible to the one requested.
When you place an order with us, you can expect the order to be delivered with either the exact same or similar contents to what are detailed in the product description and/or depicted in the photograph of our website. As per our substitution policy, minor substitutions are sometimes necessary and do occur from time to time, but we will always substitute products with similar items that are either equal to or greater than the original in value, while taking utmost care to ensure that your purchase retains its original theme and aesthetic.
If you upgrade your order or add additional items such as flowers/bouquets, fruits and balloons, the product we send will appear different as additional items have been added. We will always try to stay true to the theme of the event or product you have purchased.
Substitutions are very common in the food & gifting industry – everyone has them as they are a necessary way to have products delivery on time. Our substitution policy is a clause that explains our need to occasionally substitute some of our product's items in order to fulfill orders in a timely manner - such as when an item is low in stock, unavailable or on back order from our suppliers.
Under these rare circumstances, we will replace said item(s) with a similar product of equal or greater value at no additional cost to the customer, sender or recipient. Ideally, we would like to be able to inform customers of all substitutions ahead of time before a package is dispatched from our warehouse, but this isn't always possible due to the high volume of orders that we receive on an ongoing basis and/or the short time frames between ordering and delivery.
Chocolate-dipped strawberries, cheeses, fruits, baked goods and flowers are considered perishable items and must therefore be shipped on an expedited basis to maintain freshness. When ordering perishable items, we highly recommend that customers choose the fastest shipping method available during checkout (same-day, next-day, overnight); we also include similar advisories in the product details of most of our perishable and custom baskets.
In the event that a customer opts to ship perishable items using a shipping method that we don't recommend, we may replace the perishable items with non-perishable alternatives to ensure that the order arrives in good condition. For example, substituting fresh cheeses with dips, spreads or jams; chocolate-dipped strawberries with chocolate truffles or chocolate bars; cakes with brownies/cookies, etc). Similar adjustments may be made when we are required to ship an order over a weekend/public holiday, or if we anticipate potential delays due to high volumes, weather conditions, etc.
In the event that a customer proceeds to order perishable items using a ground shipping method, we can not guarantee the condition in which said items will arrive, and we trust customers understand that they are not entitled to refunds/replacements if such products are delivered damaged, melted or spoiled.
We deliver to all cities across Canada, United States and most International destinations (except remote locations). Delivery dates are entirely dependent on both the destination and shipping methods chosen, all of which are shown to you when placing your orders online once the full address is provided and prior to submitting payment.
For Local Deliveries - If no one is at home when our driver attempts delivery, our driver will call the recipient to see where they can safely leave the package. If the driver cannot reach the recipient, they will leave a message (if possible) and the driver will leave the package at a safe place without obtaining a signature. If the package cannot be left safely and no one can accept the delivery, re-delivery will be necessary. A re-delivery charge may be required at an additional charge (typically $15-$40). We will try to avoid the re-delivery but will not leave a package in an unsafe place. We will arrange the re-delivery at the earliest possible time - often later in the day or the next day. The re-delivery charge will be charged to your VISA or Mastercard. If you have paid for your order by PayPal, we will not do the re-delivery until we have received the re-delivery fees.
For Deliveries Outside of the Local Delivery Area - For shipments by common carrier, the courier will not attempt to contact the recipient if no one is at home when the package arrives. Common carriers never call recipients. Instead they will leave the package at the front door if they feel it is safe to do so. If they do not feel it is safe to leave it at the front door, they will leave a notice indicating where the package can be picked up by the recipient (e.g. at the post office or a drop box). If the package is not picked up in the following 10 days, if will be returned to us. Redelivery may be attempted. A re-delivery charge may be required at an additional charge (typically $17-$40)
Your order can be tracked by sending a quick email or chat to us or by checking the tracking number that was sent to you by email when you placed the order.
When an order is delivered to the recipient, the only paperwork that is attached to the package would be the name and contact information of the sender (which are provided when a customer places an order online), a greeting card with message and our company's contact information. These documents are included to make sure the recipient knows who and where the package is from, and how to get in touch with them/us should they have any questions.
Under no circumstances do we send details regarding the product's pricing or invoices to recipients. However, some packages, such as monthly/yearly subscriptions, include additional pamphlets that contain detailed information regarding the contents of certain packages for the recipient's enjoyment.
If you would rather your identity remain anonymous after placing an order, please contact us directly to find out if we are able to accommodate your request. However, recipients do reserve the right to know the identify of whomever sends them a package, and often call us. If they call us, the sender’s information may be divulged to them.
A service offered exclusively to areas within our local delivery zone, the term "hand-delivery" means your package will be delivered "by hand" by one of our own drivers to the recipient. Some locations may not offer public/immediate access to the named recipient, in which event the package will be left in the care of a concierge (for apartment buildings, condominiums and hotels) or front desk/reception (for office buildings). Signatures and proof of delivery are obtained and time-stamped whenever possible and kept on file for future reference.
All orders being delivered to areas outside of our local delivery zone will be shipped via one of our trusted third-party couriers. Such orders will be carefully packaged in a box for shipping purposes; some rural areas are not accessible via courier, in which event the package may be forwarded to a nearby designated pick up facility and held until the recipient is able to retrieve it (usually for up to five business days). Kindly review our advisory regarding products that we do and do not recommend shipping to areas outside of our local delivery zone prior to placing an order.
When placing an order, you'll know if your package is eligible for hand-delivery if that option automatically populates as a shipping method after you've entered the recipient's full address upon check out. The website requires a full, complete shipping address (including postal code/zip code) in order to provide accurate results. *We ultimately reserve the right to determine whether we will be delivering a package to a local address via hand-delivery or courier based on various factors, including distance, weather, proximity and public access.
Yes, we do deliver to hospitals, hotels, funeral homes and retirement homes.
For deliveries to hospitals, please mention the name of the hospital, the recipient's room number and phone number of the hospital when placing an order online; we also ask that you verify that the recipient is not scheduled to be discharged from the hospital during the expected delivery time. For new and/or expectant mothers and patients critical care, receipt of floral arrangements and fruit baskets might not be accepted at the discretion of the hospital (this is rare); kindly telephone the hospital beforehand to enquire about their delivery policies as each facility abides by their own set of rules that are often out of our control.
Yes, we do! However. we strongly advise customers to provide full street addresses as well as P. O. (Post Office) Boxes whenever possible; the reason for this is that courier services are not always capable of delivering to P. O. Boxes despite their best efforts due to the size of our packages and the fact that most P. O. Boxes tend to be located in very rural areas. However, if a P. O. Box delivery is necessary, please provide us with the recipient's accurate contact information and we will do our best to make prior arrangements with a courier service who is equipped with the ability to deliver to a P. O. Box.
Our Delivery Services – To Recipients Anywhere in Canada
We strive to deliver your order with excellent service, and flexibility every time. To that end, we offer our “Special Care Delivery Services”.
We are pleased to offer Free Delivery Services in Canada and Same Day Delivery in Toronto & the GTA (“Greater Toronto Area”).
Your order will be delivered by experienced delivery service providers at no charge — locally and across Canada! To qualify for Free Delivery in Canada a minimum purchase of $100CAD (before taxes) is required per delivery location.
We process all orders within minutes of receipt of payment. Whether your order needs to get to its destination the same day, next morning, the next evening or in a week or two, we use a suite of delivery services to meet your needs. See the detail information below to learn more about each of our delivery services to Canadian destinations and find the one that's right for you.
Our Express Guaranteed* Next Day Delivery Service to businesses by 5 pm and residences by 8 pm has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear checkout on our website checkout.
When next business day delivery is needed and getting a shipment there by end of day is soon enough, choose our Express Next Day Delivery Service.
Our Express 9 AM Guaranteed* Delivery Service by 9 a.m. the next business day has an ordering deadline of 2 pm today. This guaranteed* delivery service is from select points in Canada to other select points in Canada by 9:00 a.m. the next business day. If you are eligible for this service, the option will appear checkout on our website checkout
Our Express 10:30 AM Guaranteed* Delivery Service by 10:30 a.m. the next business day has an ordering deadline of 2 pm today. This guaranteed* delivery service is from select points in Canada to other select points in Canada by 10:30 a.m. the next business day. If you are eligible for this service, the option will appear checkout on our website checkout
Our Express Evening Guaranteed* Delivery Service from most points in Canada to select points in Canada between 5:30 p.m. and 9:00 p.m. the next business day has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear on our website checkout.
Our Xpresspost Guaranteed* Delivery Service provides delivery to businesses by 5 pm and residences by 8 pm and has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear on our website checkout and expected delivery times will be posted.
Our Priority Air Guaranteed* Delivery Services to businesses by 5 pm and residences by 8 pm has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear on our website checkout and expected delivery times will be posted.
Our Free Ground Service Deliveries are not money-back guaranteed* delivery services and have a 2 pm ordering deadline. Our Expedited Ground, Ground 9AM, Ground 10:30AM and Ground Evening are money-back guaranteed* delivery services. The typical delivery times for ground shipping are shown when you use our checkout.
Our Free Ground Service
Our Free Ground Service Delivery to businesses by 5 pm and residences by 8 pm has an ordering deadline of 2 pm today. Typical (not guaranteed) delivery times are indicated when you complete the checkout. With this alternative, shipments can arrive by the end of one or more business days, depending on your destination.
Our basic ground service is perfect for less time-sensitive shipments in one or more business days. If the value of your order (before taxes) is over $100 (per delivery location), this is a FREE service throughout most of Canada (there are additional charges if the location is remote). In no event is a delivery tendered using our free basic ground service eligible for a delivery guarantee.
Our Ground 9 AM Service
Our Ground by 9 AM Guaranteed* Delivery Service is from select points in Canada to select non-regional points in Canada by 9:00 a.m. within two or more business days depending on the region. The ordering deadline for this service is 2 pm today. If you are eligible for this service, the option will appear on our website checkout.
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Our Ground 10:30 AM Service
Our Ground 10:30 Guaranteed* Delivery Service is from select points in Canada to select non-regional points in Canada by 10:30 a.m. within two or more business days. The ordering deadline for this service is 2 pm today. If you are eligible for this service, the option will appear on our website checkout.
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Our Ground Evening Service
Our Ground Evening Guaranteed Delivery Service is from most points in Canada to select points in Canada between 5:30 p.m. and 9:00 p.m. within one to six business days. The ordering deadline for this service is 2 pm today. If you are eligible for this service, the option will appear on our website checkout.
Same Day Delivery Services – Greater Toronto Area
Our Same Day Deliveries Services are money-back guaranteed* hand delivery services. Our Same Day Delivery Services are provided by our drivers and authorized agents.
When it’s important for a gift delivered to its destination today, use our Same Day Delivery Services. We offer a variety of delivery options, whether across the city or to one of the suburbs. And for greater convenience, we offer same day delivery 7 days a week, 365 days a year (we offer limited delivery on Statutory Holidays, Christmas Day and Boxing Day)
When a gift needs to be delivered urgently in the Greater Toronto Area today, choose from our suite of Same Day Rush options, available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, York, Bolton, Brampton, Concord, Downsview, Maple, Markham, Mississauga, Pickering, Rexdale, Richmond Hill, Thornhill, Vaughan, Weston, Woodbridge, Ajax, Whitby, Brooklyn, Oshawa, Aurora, Newmarket, Oakville, Burlington, Milton, Gormley, Whitchurch, Stouffville, Schomberg, Nobleton, Kleinberg and King City.
If you are eligible for this service, the option will appear on our website checkout.
When a gift needs to be delivered in the Greater Toronto Area today, choose Our Same Day Hand Delivery option which is available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, York, Bolton, Brampton, Concord, Downsview, Maple, Markham, Mississauga, Pickering, Rexdale, Richmond Hill, Thornhill, Vaughan, Weston, Woodbridge, Ajax, Whitby, Brooklyn, Oshawa, Aurora, Newmarket, Oakville, Burlington, Milton, Gormley, Whitchurch, Stouffville, Schomberg, Nobleton, Kleinberg and King City.
Our Same Day Guaranteed* Hand Delivery Services to businesses by 5 pm and residences by 9 pm has an ordering deadline of 11 am (EST) today. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the GTA delivery zone noted above. If you are eligible for this service, the option will appear on our website checkout
Our Next Day® Guaranteed* Hand Delivery Services to businesses by 5 pm and residences by 9 pm EST has an ordering deadline of 11 pm today. If the cost of the gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the GTA delivery zone noted above. If you are eligible for this service, the option will appear on our website checkout.
This delivery option is available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, York, Bolton, Brampton, Concord, Downsview, Maple, Markham, Mississauga, Pickering, Rexdale, Richmond Hill, Thornhill, Vaughan, Weston, Woodbridge, Ajax, Whitby, Brooklyn, Oshawa, Aurora, Newmarket, Oakville, Burlington, Milton, Gormley, Whitchurch, Stouffville, Schomberg, Nobleton, Kleinberg and King City
Our Any Day Guaranteed Hand Delivery Service allows you to pick the day you would like the delivery. With this service we delivery to businesses by 5 pm and residences by 9 pm and the ordering deadline is 11 pm today. This delivery service should not be chosen if you want Same Day Delivery Services. If the cost of your gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the GTA delivery zone. If you are eligible for this service, the option will appear on our website checkout.
This delivery option is available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, York, Bolton, Brampton, Concord, Downsview, Maple, Markham, Mississauga, Pickering, Rexdale, Richmond Hill, Thornhill, Vaughan, Weston, Woodbridge, Ajax, Whitby, Brooklyn, Oshawa, Aurora, Newmarket, Oakville, Burlington, Milton, Gormley, Whitchurch, Stouffville, Schomberg, Nobleton, Kleinberg and King City
Great news! We deliver packages on Saturdays and Sundays in Toronto & the Greater Toronto Area (GTA)! We even offer Free Same Day Service on Saturdays and Sundays. Just place the order by 11 am and we will deliver your package the same day for free if it over $100 before taxes (per package)!
The Alcohol and Gaming Commission of Ontario (AGCO) has issued Toronto Gourmet Gift Basket Delivery Service a licence to deliver beer, liquor, wine, and champagne on our behalf. To comply with these rules, our drivers are “Smart-Serve” certified – and we take this seriously! We will ensure that anyone who receives a gift basket from Toronto Gourmet Gift Basket Delivery Service is legally able to receive alcohol. Alcohol purchased should be for the personal consumption of the gift recipient and not for resale. If a gift recipient looks less than 25 years of age, we will require proof of age and a signature certifying that they are of age to purchase/receive alcohol.
Toronto Gift Basket Delivery Service will comply with the rules and regulations as set out by the AGCO relating to this Liquor Delivery Service License. All wine, champagne, beer and liquor baskets sold by our company or Toronto Gift Basket Delivery Service with a value over $100 includes a $15 delivery charge. So far example, if the total price paid by a customer for a custom liquor basket before tax is $150, the price is $135 + $15 for deliver for a total of $150.00 plus taxes. The AGCO requires us to charge a minimum delivery charge on all liquor orders.
We strive to deliver your packages with excellent service, and flexibility every time. To that end, we offer our “Special Care Delivery Services” in America.
We are pleased to offer Free Delivery Services in the USA and Same Day Hand Delivery in New York, New Jersey and Connecticut.
Your delivery will be delivered by experienced delivery service providers for Free — locally and across the USA! To qualify for Free Delivery in the USA a minimum purchase of $100US (before taxes) is required per delivery location.
We process all orders within one hour of receipt of payment during normal business hours.
Whether your package needs to get to its destination the same day, next day. next morning, the next evening or in a week or two, we use a suite of delivery services to meet your needs. See the detail information below to learn more about each of our delivery services to American destinations and find the one that's right for you.
Our Next Day Air Guaranteed* Early Delivery Services is on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m., 9:00 a.m. or 9:30 a.m. to most other cities in the U.S. including Anchorage, Alaska. It is available throughout all 50 states. Saturday delivery is available for an additional charge in select locations. This service has a 2 pm today ordering deadline. If you are eligible for this service, the option will appear checkout on our website checkout.
When next business day delivery is needed and getting a shipment there by early next day is soon enough, choose our Next Day Air Early Delivery Service
Our Next Day Air Delivery Service is guaranteed on-time delivery by 10:30 a.m. to all 50 states and Puerto Rico by noon, 4:30 p.m. or 5 p.m. and to some rural areas by 10:30 a.m., 12:00 p.m. or end of next business day depending on the destination with some limitations to Alaska and Hawaii. Optional Saturday delivery and pickup is also available. This service has a 2 pm today ordering deadline. If you are eligible for this service, the option will appear checkout on our website checkout.
Our Next Day Air Saver Service is a guaranteed on-time delivery to commercial destinations within the 48 contiguous states and select locations in Alaska and Hawaii by 3:00 p.m. or 4:30 p.m. the next business day. Shipments to residential locations are delivered by end of day. This service has a 2 pm today ordering deadline. If you are eligible for this service, the option will appear checkout on our website checkout.
Our 2nd Day Air AM Service has a guaranteed on-time delivery by 10:30 a.m. or 12:00 p.m. on the second business day to metropolitan commercial destinations in the 48 contiguous states and some addresses in Alaska and Hawaii. This service has a 11 pm today ordering deadline. If you are eligible for this service, the option will appear checkout on our website checkout.
Our 2nd Day Air Service has guaranteed delivery to all 50 states and Puerto Rico with some limitations in Alaska and Hawaii by the end of the second business day. This service has a 11 pm today ordering deadline. Optional Saturday delivery is available. If you are eligible for this service, the option will appear checkout on our website checkout.
Our 3 Day Select Service has guaranteed delivery by the end of the third business day to the 48 contiguous states. This service has a 11 pm today ordering deadline. Saturday delivery is available in select areas.
If you are eligible for this service, the option will appear checkout on our website checkout.
Our Free Ground Delivery Services are not money-back guaranteed* delivery services and have a 2 pm today ordering deadline. Typical delivery times are from one to five business days to all 50 states and Puerto Rico. Saturday Delivery is available in select areas. The typical delivery times for ground shipping are shown when you use our checkout.
Our Free Ground Service is perfect for less time-sensitive shipments in one or more business days. If the cost of the package (before taxes) is over $100US (per delivery location), this is a FREE service throughout most of the USA (there are additional charges if the location is remote or to Hawaii or Alaska). In no event is a delivery tendered using our Free Basic Ground Service eligible for a delivery guarantee.
Our Next Day Air Guaranteed* Early Delivery Services is on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m., 9:00 a.m. or 9:30 a.m. to most other cities in the U.S. including Anchorage, Alaska. It is available throughout all 50 states. Saturday delivery is available for an additional charge in select locations. This service has a 2 pm today ordering deadline. If you are eligible for this service, the option will appear checkout on our website checkout.
When next business day delivery is needed and getting a shipment there by early next day is soon enough, choose our Next Day Air Early Delivery Service.
Our Next Day Air Delivery Service is guaranteed on-time delivery by 10:30 a.m. to all 50 states and Puerto Rico by noon, 4:30 p.m. or 5 p.m. and to some rural areas by 10:30 a.m., 12:00 p.m. or end of next business day depending on the destination with some limitations to Alaska and Hawaii. Optional Saturday delivery and pickup is also available. This service has a 2 pm today ordering deadline. If you are eligible for this service, the option will appear checkout on our website checkout.
Our Next Day Air Saver Service is a guaranteed on-time delivery to commercial destinations within the 48 contiguous states and select locations in Alaska and Hawaii by 3:00 p.m. or 4:30 p.m. the next business day. Shipments to residential locations are delivered by end of day. This service has a 2 pm today ordering deadline. If you are eligible for this service, the option will appear checkout on our website checkout.
Our 2nd Day Air AM Service has a guaranteed on-time delivery by 10:30 a.m. or 12:00 p.m. on the second business day to metropolitan commercial destinations in the 48 contiguous states and some addresses in Alaska and Hawaii. This service has a 11 pm today ordering deadline. If you are eligible for this service, the option will appear checkout on our website checkout.
Our 2nd Day Air Service has guaranteed delivery to all 50 states and Puerto Rico with some limitations in Alaska and Hawaii by the end of the second business day. This service has a 11 pm today ordering deadline. Optional Saturday delivery is available. If you are eligible for this service, the option will appear checkout on our website checkout.
Our 3 Day Select Service has guaranteed delivery by the end of the third business day to the 48 contiguous states. This service has a 11 pm today ordering deadline. Saturday delivery is available in select areas.
If you are eligible for this service, the option will appear checkout on our website checkout.
We primarily caters to North American addresses, but we also facilitate deliveries internationally and overseas using trusted partners from around the globe. Please be advised that international orders intended for addresses outside of Canada and the United States can require anywhere between 3-7 business days to be fulfilled, depending on their destination. As such, delivery dates are not guaranteed, and orders are fulfilled as quickly as possible using local couriers contracted by our partners. Under most circumstances, international orders may be subject to additional shipping and/or processing fees.
Customers are encouraged to contact our sales department for more information prior to placing an international order so that we can provide the most educated and seamless experience possible. Furthermore, the contents of international orders may be subject to substitutions based on various circumstances, such as the availability of certain products in foreign countries and other regions. Every effort is taken to ensure that your international order is fulfilled as accurately as possible; please review our terms and conditions for more information about our substitution policy.
We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and assembly is our priority. Our quality control department carefully inspects your order prior to shipment and our shipping department hand packages it with care. Our goal is to exceed your expectations and deliver your packages on time
Despite our best efforts to limit such occurrences by utilizing appropriate packaging and shipping procedures, there are instances in which products may arrive broken/defective due to being damaged or mishandled while in transit with a courier. Upon being notified, we will try our best to help all customers reach an appropriate resolution as soon as possible.
All concerns regarding damaged, defective and/or missing items must be submitted to customer service via email within five days of delivery (perishable items such as flowers and baked goods must be reported within 24 hours of delivery).
If an item is delivered damaged, please have yourself or the recipient obtain photographs of the damaged item(s) and email them to customer service in order to initiate your claim. Customer service will review your situation and provide a suitable resolution within 24-48 hours which, if applicable, may include a replacement or store credit for the damaged product.
Customers are not entitled to refunds for items that are damaged in transit with a courier. Failure to report such damages to customer service within a suitable timeframe and without supporting documentation (photos) may result in the claim being denied.
We retain the right to inspect any delivery that is the subject of a damage claim. If we request that the customer retain the delivery and packaging for inspection, the customer shall retain the delivery and packaging for inspection us for a period of ten days. Failure to retain the delivery and packaging for inspection may result in the claim being denied
Refunds are not available:
We do not accept returns of damaged packages in any circumstances as most of the items that we sell are customized, gift wrapped or food items and cannot be resold. However, we will replace the damaged items in a package if the damage was caused by Fedex, UPS, Canpar or any courier and supporting documentation is provided. Items in the package that are not damaged will not be replaced
If we deliver a package with a service guarantee after the applicable guaranteed delivery time, we will, upon request by the sender, issue the sender a refund or credit (at our option) in respect of the delivery. We will (at our sole option) refund or credit a sender, upon request, an amount equal to the difference between (a) the delivery fees paid by the sender and (b) the delivery fees that would apply to the delivery service that was actually received.
If we cannot deliver a package with a service guarantee on the applicable guaranteed delivery day, delivery will take place by end of day on the business day specified by us.
The following limitations apply to guaranteed deliveries:
(i) The delay must not be caused by some event beyond our control, including but not limited to, those items described in “Our Liability – Events Beyond Our Control”.
(ii) The delivery must not be left in a “Drop Box” after the posted pickup time; must not require pickup after local cut-off times; and must not be tendered to us after local cut-off times.
(iii) The service guarantee may be suspended, modified or revoked at our sole discretion.
(iv) The service guarantee will not apply to the following deliveries:
a) Deliveries originating from or destined to points deemed by us to be remote, where such points are not serviced directly by our couriers;
b ) Undeliverable or returned deliveries;
For details about the applicable geographic and other service limitations as may be determined by us from time to time, please contact our customer service representatives
To obtain a refund or credit where applicable in accordance with our service guarantee(s), customers should call the telephone number on their invoice or contact our customer service representatives by chat or email and be ready to provide their order number. We must receive a request for refund or credit in respect of a delivery to which a delivery service guarantee applies within five calendar days after the order was delivered or scheduled to be delivered.
We reserve the right, at our sole discretion, to refuse a request for a refund or credit of delivery charges for any delivery, when such request is made by any party other than the payer of the delivery charges
We are under no obligation to refund or credit a customer for any delivery charges, or for any loss, damage, delay, non-delivery, mis-delivery or failure to perform, caused by events beyond our control, including, but not limited to, any act, default or omission of the sender/customer, recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labor disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling, documentation or routing
We reserve the right to discontinue, apply new, or modify existing administrative charges at any time and from time to time. Unless otherwise indicated, any of the following administrative charges may be applied to any orders placed with us
An additional $10 charge may be applied per piece where the recipient’s address is incorrect, incomplete or illegible. Additional redelivery charges may also apply
Where a recipient is not available to accept a delivery attempt by one of couriers, the delivery may be held at an authorized location for in-person pickup. Deliveries held for pickup will be held at the authorized location up to five business days. If the recipient fails to pick up the delivery during this time, the package will be returned to our warehouse at the customer’s expense. In such circumstances, the customer will not be entitled to any refunds as the items are not able to be resold.
Unless otherwise specified, we will automatically provide an electronic proof of delivery, where available, to customers at no extra charge. A $25 charge will be applied if a customer requests, and is provided with, a hard copy proof of delivery
We deliver packages free-of-charge by ground shipping to most areas in Canada and the USA when the value of the package is over $100CAD (on Canadian Websites) or $100US (on American Websites) per delivery location. When multiple packages are ordered and some of the packages are under $100CAD/$100US, we will separately charge you for the delivery charges for these deliveries
An additional charge will be applied where the recipient’s location is deemed to be remote or is not serviced directly by us. Please contact us for details
An additional charge will be applied to any delivery that is required to be redelivered where our driver, through no fault of his/her own, was unable to complete delivery on the first attempt. This charge (generally $17-$40) will be applied for each subsequent delivery attempt
If a package is undeliverable, we will take ownership of the package and such package may be disposed of at our sole discretion. The purchaser is not entitled to a refund in such circumstances as the items cannot be resold
Due to the perishable nature of most of the items in our club memberships, we are unable to accept returns for club memberships under any circumstances or process refunds.
All claims for damaged, spoiled, or missing shipments must be made within 5 days – see our Terms and Conditions above for details.
Memberships cannot be cancelled under any circumstances. If you signed up for a specific club membership, you are obligated to fulfill the complete term
Depending on your location, your first club delivery can take as few as one day but up to five days to arrive. If the delivery is an urgent gift, we may be able to deliver it today if the recipient is in our local delivery areas in Toronto, New York, New Jersey and Connecticut and you place the order by 11 am. The product travels from one of our warehouses with a trusteed courier across the country or via our local drivers if the order is a rush.
You will receive a tracking notification via email once the club delivery is enroute with the local carrier in your area
It is required by law that someone over the age of 18-21 (depending on the location) sign to receive and alcoholic item including wine, since wine is a controlled alcoholic beverage.
Individuals can cancel their club memberships by the 15th of the prior month with no hidden fees or charges. Simply call or email us or send us a chat to cancel. As soon as we speak with you we will confirm your next month’s cancellation.
Each month we feature a different winery and hand-select two of their best wines for our wine club members. These wines along our guide to the wines, are then shipped to wine club members all across the country. You may choose to subscribe as a wine club member for yourself, or you may send a wine club gift subscription to someone else.
If you are subscribing to your Club Membership for yourself, you'll be billed periodically right before we ship your wines to you. If you chose to receive your wines every other month or quarterly, you will only be billed during the months you are scheduled to receive your wine club delivery. If you are sending a wine club gift, you'll be billed up front for the total number of gift months you wish to give.
There are no wine club membership fees, you just pay as you go and complete your club membership.
Absolutely, just let us know and we can send you red only, white only, 3 bottles or 4! We will customize your wine club membership to fit your needs.
Although wine tastes vary from person to person, we stand behind our selections with our wine club's Love It guarantee. If you get a bad bottle, we will immediately reship a replacement.
Discover small, award-winning wineries whose wines are not typically found in local stores or wine shops. Click here to learn more about our featured wineries and the families.
Convenient, "to your door" delivery.
No more guessing, no hassle and no more bad wine.
Your wines can be delivered monthly, every other month or even quarterly.
Three and four bottle shipments are available, and we'll pay the extra cost of shipping.
Partnering directly with each winery means no distributor, no middleman and the best choice of wine at the lowest possible price.
Experienced wine consultants to assist you with your wine choices and questions.
Love It guarantee. We will replace or refund any wine not up to your standards.
Wine Country Travel Tips...we've been traveling California's wine country since 1990, let us share our tips with you and help you plan your next wine country getaway.
A wine of the month club subscription is a unique gift for friends, family and business associates. Not to mention they are great for anniversaries and wedding gifts. You can give as much as you wish - anywhere from 1 to 12 months! The California Wine Club also offers special discounts on individual or corporate wine gifts of 3, 6, 9 and 12 months.
Except for orders going to the permit states described in section (B), title to and ownership of alcoholic beverages passes from seller to buyer in the State in which the sale occurs, and buyer takes all responsibility for the product being transported from the state of sale to the buyer’s selected destination. Buyer may pick up the product at seller’s location, or make independent delivery arrangements. Sales tax will be applied based on the seller’s location. Seller makes no representation as to the legal rights of anyone to deliver or import any alcoholic beverages or other goods into any state. Buyer warrants he or she is solely responsible for the transport of the purchased products and for determining the legality and the tax/duty consequences of bringing the products to the buyer’s chosen destination.
For orders going to states in which Seller is licensed or has a direct to consumer shipping permit, title to and ownership of the product passes from Seller to Buyer in the state to which the product is shipped, and sales and other applicable taxes will be applied based on the requirements of the destination state. By placing an order, Buyer authorizes Seller to act on Buyer’s behalf in arranging for transportation of the product at Buyer’s direction. Alternatively, buyer may pick up the product at the Seller’s location, or make independent shipping arrangements. For any product picked up at the Seller’s location, sales tax will be applied based on that location. Prices of products do not include shipping/handling charges, the cost of which varies depending on destination, number of bottles ordered and choice of delivery
In some cases, some of the items that we ship are oversized or of a weight that is above average. In these cases, additional delivery charges may apply. However, before we apply these additional shipping charges, we will contact you to ensure that you are willing to pay the additional shipping charges. If you agree to the overweight/oversized charges, we will apply the charges and ship the package. If you do not agree to the additional shipping charges, we may offer other items which can be shipped or cancel the order.
We're still delivering as normal, despite the current health crisis surrounding the COVID-19 pandemic. Thus far, scheduling interruptions and delays directly resulting from the pandemic – although existent, as to be expected due to high volumes as more customers turn towards online purchasing – have remained relatively minimal, affecting a comparatively few number of orders, destinations and shipments.
However, as always, the health and safety of our customers and employees remains our highest priority, therefore we are taking several additional precautions to do as much as we possibly can to limit transmission of the virus during these unprecedented times:
Like many delivery services, our drivers and courier partners are practicing contact-free delivery by not obtaining digital signatures, until further notice. If a signature is obtained during delivery, please understand that this is an exception and not the current norm
If the intended recipient is not home/doesn't answer the door, our local drivers will try to contact the recipient before leaving an order at their front door whenever possible, if a valid phone number is provided
Third-party couriers such as Canada Post, Canpar, FedEx and UPS follow their own unique measures and protocols, but typically follow similar procedures where-in close contact with recipients is avoided as much as possible. Such measures include but are not limited to:
Leaving the package at the front door without obtaining a signature
Forwarding the package to a pick up facility, from where it can be retrieved at the recipient's earliest convenience
Returning the package to the sender/warehouse
Several businesses have been closed temporarily or permanently due to the pandemic. Prior to placing an order, we strongly advise you to confirm that the business is still operational/accepting packages in order to ensure successful deliveries
We're proud to be practicing the all-important social distancing. In addition to rigid cleaning and disinfecting procedures, our warehouse/shipping facility is a closed building inaccessible to the public, and working with a skeleton staff until further notice. Most of our clerical and customer service staff are working remotely, which may potentially result in slightly longer – but no less effective – response times
Health officials and the World Health Organization maintain that the likelihood of COVID-19 contaminating cardboard and other packaging materials is minimal. However, feel free to disinfect shipments and/or use protective apparel when handling/accepting packages to further reduce risk of transmission
Due to the pandemic, delays varying in duration are to be expected, and we trust that any customer making an online purchase during these times – from our store or otherwise – possesses insight to at least acknowledge the possibility of delays, prior to completing a purchase; refunds may not be granted should a customer request that an order be cancelled as a result of delays and/or other COVID-19 concerns, but we'll try our best to work with you towards reaching a suitable resolution or alternative
Same Day Delivery Services – Metro Vancouver and The Lower Mainland Our Same Day Deliveries Services are money-back guaranteed* hand delivery services. Our Same Day Delivery Services are provided by our drivers and authorized agents. When it’s important for a gift delivered to its destination today, use our Same Day Delivery Services. We offer a variety of delivery options, whether across the city or to one of the suburbs. And for greater convenience, we offer same day delivery 7 days a week, 365 days a year (we offer limited delivery on Statutory Holidays, Christmas Day and Boxing Day)
When a gift needs to be delivered in the Metro Vancouver and The Lower Mainland today, choose Our Same Day Hand Delivery option which is available in Vancouver and surrounding suburbs including Burnaby, Richmond, Delta, Langley, Langley City, White Rock, Surrey, North Vancouver, West Vancouver, Port Moody, Maple Ridge, Coquitlam, Port Coquitlam, Cloverdale, New Westminster, South Delta, Aldergrove, Tsawwassen, Langley Township, West Point Grey, Clayton, Guildford, Willoughby, Willingdon Heights, Forest Knolls, Pitt Meadows, Port Kells, Port Hammond, Hammond, Fort Langley, Anmore, Dollarton, Windsor Park, Lynn Valley, Maplewood, Lonsdale, West Bay, Kitsilano, West Point Grey, East Vancouver, Grandview-Woodland, Mt Pleasant, South Vancouver, Ladner, Newtown, Walnut Grove, Metrotown, and Brentwood.
Our Next Day® Guaranteed* Hand Delivery Servicesto businesses by 5 pm and residences by 9 pm PST has an ordering deadline of 11 pm today. If the cost of the gift (before taxes) is over $100 (per delivery location), this is aFREE service throughout the Metro Vancouver and The Lower Mainland delivery zone noted above. If you are eligible for this service, the option will appear on our website checkout. This delivery option is available in Vancouver and surrounding suburbs including Burnaby, Richmond, Delta, Langley, Langley City, White Rock, Surrey, North Vancouver, West Vancouver, Port Moody, Maple Ridge, Coquitlam, Port Coquitlam, Cloverdale, New Westminster, South Delta, Aldergrove, Tsawwassen, Langley Township, West Point Grey, Clayton, Guildford, Willoughby, Willingdon Heights, Forest Knolls, Pitt Meadows, Port Kells, Port Hammond, Hammond, Fort Langley, Anmore, Dollarton, Windsor Park, Lynn Valley, Maplewood, Lonsdale, West Bay, Kitsilano, West Point Grey, East Vancouver, Grandview-Woodland, Mt Pleasant, South Vancouver, Ladner, Newtown, Walnut Grove, Metrotown, and Brentwood.
Our Any Day Guaranteed Hand Delivery Serviceallows you to pick the day you would like the delivery.With this service we deliver to businesses by 5 pm and residences by 9 pm and the ordering deadline is 11 pm PST today. This delivery service should not be chosen if you want Same Day Delivery Services. If the cost of your gift (before taxes) is over $100 (per delivery location), this is a FREE service throughout the Metro Vancouver and The Lower Mainland delivery zone. If you are eligible for this service, the option will appear on our website checkout.
This delivery option is available in Vancouver and surrounding suburbs including Burnaby, Richmond, Delta, Langley, Langley City, White Rock, Surrey, North Vancouver, West Vancouver, Port Moody, Maple Ridge, Coquitlam, Port Coquitlam, Cloverdale, New Westminster, South Delta, Aldergrove, Tsawwassen, Langley Township, West Point Grey, Clayton, Guildford, Willoughby, Willingdon Heights, Forest Knolls, Pitt Meadows, Port Kells, Port Hammond, Hammond, Fort Langley, Anmore, Dollarton, Windsor Park, Lynn Valley, Maplewood, Lonsdale, West Bay, Kitsilano, West Point Grey, East Vancouver, Grandview-Woodland, Mt Pleasant, South Vancouver, Ladner, Newtown, Walnut Grove, Metrotown, and Brentwood.
Great news! We deliver packages on Saturdays and Sundays in Vancouver (Metro Vancouver and The Lower Mainland)! We even offer Free Same Day Service on Saturdays and Sundays. Just place the order by 11 am PST and we will deliver your package the same day for free if over $100 before taxes (per delivery location)!
The BC Liquor and Cannabis Regulation Branch (LCRB) outlines that gift basket delivery services are able to ship Wine, Beer and Liquor included in a gift basket or box within the province of British Columbia to recipients over the age of 19. All alcohol purchased once the order is received and obtained from a licensed Liquor Store and not stored in our warehouse. Our delivery agents are trained to follow the Serve It Right program and are instructed to obtain identification of the gift recipient to ensure age of majority.